Returns/Refund Policy

Effective Date: [01/02/2026]

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At Look Divine, customer satisfaction is important to us. Please review our Returns & Refunds Policy below to understand your rights and our obligations when purchasing from our website.

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14-Day Return Policy

We offer a 14-day return period, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, items must:

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• Be in the same condition as received

• Be unused and unworn

• Have all original tags attached

• Be returned in original packaging

• Be accompanied by a receipt or valid proof of purchase​

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To initiate a return, please contact us at lookdivinecosmetics@hotmail.com. If your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your item.

Please note that items returned without prior approval will not be accepted.

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Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.

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Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, including but not limited to:

• Personal care and cosmetic products

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

If you are unsure whether your item qualifies for return, please contact us prior to submitting a return request.

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Exchanges

We do not offer direct exchanges. The most efficient way to receive a replacement item is to return the original purchase (subject to approval) and place a new order once the return has been accepted.

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Refunds

Once your return is received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to the original payment method used at checkout. Please allow time for your bank or credit card provider to process and post the refund, as processing times may vary.

This policy applies to all purchases made through the Look Divine website and is designed to operate in accordance with Australian Consumer Law.