Shipping Policy
Effective Date: [01/02/2026]
​
At Look Divine, we aim to process and ship all orders efficiently and with care. Please review the information below to understand our shipping practices.
​
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak periods or promotions, processing times may be extended.
Once your order has been processed, you will receive a confirmation email with shipping details and tracking information where applicable.
​
Shipping Rates and Delivery Timeframes
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery timeframes are provided at checkout and are intended as a guide only. Delivery times may vary due to factors outside our control, including courier delays, weather conditions, or customs processing.
​
Domestic and International Shipping
We currently offer shipping within Australia and may offer international shipping to selected locations.
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Look Divine is not responsible for delays caused by customs clearance.
​
Tracking
Where available, tracking details will be provided once your order has been dispatched. Please allow time for tracking information to update after shipment.
​
Address Accuracy
Please ensure all shipping details are accurate at checkout. Look Divine is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.
​
Lost or Delayed Orders
If your order appears delayed or lost in transit, please contact us at lookdivinecosmetics@hotmail.com and we will assist in lodging an enquiry with the courier service where possible.
​
Damaged Items During Transit
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the damaged item and packaging so we can assess the issue and provide a resolution.
​
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective once published on this page.
For any shipping-related questions, please contact:
​
Look Divine
Email: lookdivinecosmetics@hotmail.com
​
This Shipping Policy is intended to operate in accordance with Australian Consumer Law.